You will find most of the answers to your questions on this page.
If you do not find the response to what you are looking for, send an email to our Client Services department at the following address: support@gleeden.com.
If you are already registered with Gleeden, remember to login before clicking on the links in the answers, so that you are redirected straight to the site you are looking for.
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Gleeden Presentation
What is Gleeden? Why use it?
Gleeden is the first international dating website for married people. In registering with Gleeden, you are joining a worldwide and local community allowing you to meet and exchange with people in complete honesty and discretion, without hypocrisy and lies.
Gleeden is a social network in which each member has their own role. You meet, chat and exchange with other members and find whatever you are looking for. You can get in contact with people throughout the world and reveal your matrimonial status with complete sincerity.
Want an intimate conversation with a stranger? A last-minute get away? An adventurous journey? An escape for a week-end? For this, we leave you to imagine your own journeys...
Why was Gleeden created?
Gleeden is found at the confluence of the internet revolution and the liberalization of couples. The aspirations to meet new people, the use of the internet without complexes, the liberation, no longer of the woman but of the couple, are a few of the numerous realities in the world today from which Gleeden was born.
In creating Gleeden, we wanted to rehabilitate the couple at the heart of social networks.
In fact, Gleeden was born from one reality: on the internet, many people in a relationship don't have the possibility to display their matrimonial situation. According to the survey First Privacy Financial 2005, a third of members registered on traditional meeting sites are married: Gleeden's wish is to respond to the needs of people in this situation.
Is Gleeden International?
Gleeden is unique because of its international status: It is an international site where all countries are represented. Whether you're searching in your home town or thousands of miles away, Gleeden welcomes and represents members from around the world! Never before has a meeting site eliminated borders!
If you would like to find a member from another country, click "Search" on the navigation bar then enter the town and country that you want, in the box "Location".
What are Gleeden's special features?
Gleeden is a community platform very different from other meeting sites. Our aim is not only to put our members in contact with each other, but also to respond to their expectations and needs in providing them with reliable content, a high quality interface, as well as many innovative services:
Does Gleeden encourage infidelity?
No, Gleeden's aim is not to encourage its members to be unfaithful. Gleeden was simply born from one reality: on the internet, many people in a relationship don't have the possibility to display their matrimonial situation. According to the survey First Privacy Financial 2005, a third of members registered on traditional meeting sites are married: Gleeden's wish is to respond to the needs of people in this situation.
Web users who browse on Gleeden are spurred on by a sense of belonging to the married community. Everyone has their own motivations but they all have a vision of an open and desecrated marriage. The members decide the type of meeting they are looking for: this can be a simple discussion or a real face to face meeting. Gleeden does not encourage anything and we do not favour a friendly meeting any more than an extra marital affair.
Is Gleeden legal?
Yes, Gleeden is a legal community platform. Gleeden has no aim in encouraging adultery; it is a community where people in a couple or single can reveal their matrimonial status in complete sincerity, to meet and exchange in all honesty, without hypocrisy and lies. We create the technology and services for this community.
Married people are no longer excluded, but they are welcomed, to exchange, discover and communicate with other people who share the same experiences and the same interests (marriage, children, couple crisis ...).
Optimal Navigation on Gleeden
Which navigator should I use to surf on Gleeden?
How do I browse on Gleeden?
Our guarantees: Moderation, Security and Confidentiality
What is the guarantee of Trust and Confidentiality?
To protect members of the virtual community, Gleeden has put in place a high performance security system for personal data. All pages on the site Gleeden are protected in the way that none of its members' personal data can be viewed from the outside. We advise you not to give out your email address, instant messaging details (MSN, Yahoo Messenger, Gtalk...), telephone number or any other contact details.
Photos are saved in a shared book in two sections: public book and private book. The first one is accessible for all members and the second is only accessible for members who you have chosen to give access. This way you can manage the confidentiality of your profile.
Furthermore, Gleeden is part of the American security, sphere program: Safe Harbor. This program guarantees the protection of members' data on and offline reinforces the protection of personal data in sent messages and assures that our members comply with the standard code of ethics and with the best marketing ethics.
Finally, Gleeden respects your private life thanks to the strictly confidential and anonymous payment methods. Whatever your mode of payment is, the name “Gleeden” will never appear on your bank statement. An anonymous name will be used and regularly changed in order to guarantee your security and anonymity.
What does Gleeden's moderation policy consist of?
In order to assure that you have pleasant and courteous exchanges with real and active members, Gleeden's moderation policy is the most intransigent on the market of meeting websites. Thanks to our team of moderators, photos and texts that are fake, indecent or provocative will automatically be refused. The moderation is effected immediately. Members can be ousted from the site if they do not respect our regulations.
What is the 100% real members' policy?
We favour quality over quantity: All members are real people who have the will to take part in the platform. We have no intention of deceiving our members: behind every interlocutor, behind every message and behind every profile is a real person. There was a trial run so that, once the site was launched, the 100% real members policy was applied.
We are against the creation of fake members and the use of animations to increase traffic on the site and maliciously manipulate its members into buying packs of credits. Members are charged for credits so that we can provide them with better quality meetings. Furthermore Gleeden guarantees the selection of members to maintain a top-of-the-range space in the motivation of members, the quality of language used, of published content and in the performance of the site's functions.
How does Gleeden fight against vulgarity, swindling and prostitution?
We fight against all forms of vulgarity, prostitution and swindling. Our moderation teams speak many languages and have regulations to respect. These regulations control the access of members onto the site by verifying that the photos are not fake, that the description corresponds with the photo, that the introduction phrase is respectable, etc. Moreover, every member can report at any time any abnormal behaviour to our team which can lead to the permanent banishing of the impeding profile.
Help us to fight against these acts by reporting any abuse.
Our teams will be intransigent on this subject.
Modify my personal information
How do I modify my email address, user name, date of birth and sex?
As a security and moderation measure for our members, some of your personal information uploaded during your registration can not be directly modified on the site Gleeden: your email address, user name, date of birth and your sex. However, to modify these details, you just need to send an email to our Service Client at support@gleeden.com and we will modify them as you wish, as soon as possible. In this case, do not forget to specify your user name and email address which you registered with.
How do I modify my password? What happens if I lose my password?
You can modify your password by clicking on the link "Profile" on the navigation bar, then on the link "My account". All you have to do is enter your new password and enter it a second time in"Confirm" to confirm the modification
If you have lost or forgotten your password, you just need to click on "Forgot your password?" at the top of Gleeden's home page www.gleeden.com (page accessible without being connected). You should then indicate your email address used when registering and you will then receive an email with your login details, password and user name.
How do I modify my other personal details?
Except for your email address, user name, date of birth and sex, you can modify and refine at any time any of your personal details by clicking on the link "Profile" on the navigation bar. Then:
Does Gleeden respect the confidentiality of my personal details ?
To protect members of its virtual community, Gleeden has put in place high performance security systems for personal data. All pages on the site Gleeden are protected in the way that none of its members' personal data can be viewed from the outside. We advise you not to give out contact details, email addresses, instant messaging (MSN, Yahoo Messenger, Gtalk...), telephone numbers or any other way to get in touch with you.
Photos are saved in a shared book in two sections: public book and private book. The first one is accessible for all members and the second is only accessible for members who you have chosen to give access. This way you can manage the confidentiality of your profile.
In addition, Gleeden is part of the American security, sphere program: Safe Harbor. This program guarantees the protection of members' data on and offline, reinforces the protection of personal data in sent messages and assures that our members comply with the standard code of ethics and with the best marketing ethics.
Finally, Gleeden respects your private life thanks to the strictly confidential and anonymous payment methods. Whatever your mode of payment is, the name “Gleeden” will never appear on your bank statement. An anonymous name will be used and regularly changed in order to guarantee your security and anonymity.
Are you going to send information on Gleeden to my home or work address?
We respect your private life and will never send anything to you without having obtained your prior authorisation. Before validating your registration, you will be able to choose to tick (or not) the boxes "I wish to receive newsletters" and "I wish to receive offers from partners".
Please note that you will receive a confirmation email at the time of your registration to the email address that you will have indicated. We will then need to punctually send you information on the site. You can choose at any time to no longer receive emails by editing the"Email alert settings" in the tab "My account" under the heading "Profile".
Why should I give my email address?
To begin with, your email address is necessary to confirm the creation of your profile. It is therefore important that you specify a valid email address. We will then need to punctually send you information on the site. You can choose at any time to no longer receive emails by editing the "Email alert settings" in the tab "My account" under the heading "Profile".
Management of my profile
How do I create an account?
You can create your account on Gleeden's home page www.gleeden.com (page accessible without being connected). You should follow the posted instructions at each stage of the registration. You should fill in your pseudonym, your date of birth, your place of residence (country, post code, town), save a valid email address and then read and validate the user conditions of our site. You will then be able to access the site and profit from the applications offered by Gleeden.
In order to obtain the best search results, think about completing your personal details and downloading a photo by clicking on the link "Profile" on the navigation bar, then on the tab "My book".
How long will it take for my account to be activated?
Your profile will be activated as soon as you click on the link that you will receive in your mailbox. However, some elements need to be accepted by our moderators (photo, introduction phrase et email address). This operation can take up to 48 hours before these appear on your profile.
Can I complete / modify my profile after my registration?
In order to validate your registration, you should have saved a certain amount of information. It will then propose that you complete your profile immediately or later. At any time you can add or modify information. To do this, you just need to click on the link "Profile" on the navigation bar. You will be able to manage all your personal information on this page.
For more information on the modification of your personal details, go to the link "Edit my personal details" in Help.
A complete profile will always attract more members and give you more of a chance to meet that person you are searching for.
Why should I complete my profile, giving as many details as possible?
In completing your profile with as many details as possible you allow yourself to have one of the best visibilities on the site, to have more of a chance to be elected member of the day and optimise your chances of meetings with members who share the same interests as you.
To find out how to increase the visibility of your profile, go to the link "Increase my profile's visibility" in Help.
How do I see my profile in the same way that it appears to other members?
In order to see how your profile is viewed by other members, you just have to click on the link "Profile" on the navigation bar, then on the tab "My profile".
How do I deactivate my Gleeden account?
You can deactivate your Gleeden account at any time . You just need to send an email to Service Client support@gleeden.com specifying your User name and email address with which you registered. From then on, your profile will be removed from Gleeden and will no longer be visible to other members. Your profile and personal details will be kept in our data base so that you can reactivate your account at any time, without being required to create a new one.
I have not received the confirmation email for my registration
I have registered but I have not received an email to confirm my registration
Once you have registered on gleeden.com, we will send you an email to confirm your registration. Once you will have clicked on the link indicated, you will be able to acces Gleeden's interface and start to meet some great people.
My details / account have been erased
Can my profile be erased?
Your profile will never expire. However, it can be erased in the case of a violation of the site's user conditions and code of ethics to which you have subscribed to during your registration. For further information, go to the following question below "What does Gleeden's moderation policy consist of?".
Some of my details have been refused, why?
In order to guarantee a secure service, Gleeden imposes a very high level of moderation. Therefore, before they can be accepted permanently (until the next modification), some elements in your profile need to be accepted by one of our moderators.
What does Gleeden's moderation policy consist of?
In order to assure that you have pleasant and courteous exchanges with real and active members, Gleeden's moderation policy is the most intransigent on the market of meeting websites. Thanks to our team of moderators, photos and texts that are fake, indecent or provocative will automatically be refused. The moderation is effected immediately. Members can be ousted from the site if they do not respect our regulations.
Help us! Gleeden is your site. It is everyone's responsibility to make sure that the space is as safe as possible. If you detect an abuse, you can report it on the page of the member that it concerns. After verification, a penalty will immediately be taken by the Gleeden team.
Increase profile views
How can I improve my chances of meeting someone with my profile?
In completing your profile with as many details as possible you allow yourself to have one of the best visibilities on the site, to have more of a chance to be elected member of the day and optimise your chances of meetings with members who share the same interests as you.
Don't forget that complete profiles are shown on the percentage bar at the bottom of your photo and a complete profile shows a member's motivation to meet people.
My photo books
What is the difference between public book and private book?
Gleeden offers you the possibility to publish photos and images on the site in personal books. Every image and photo is subject to validation by our team of moderators.
How do I add a photo?
To add a photo to one of your books, you just have to click on the button "Profile" in the navigation bar then on the tab "My book". Select ("My public book or "My private book". Whichever book you choose, click on "Add a picture", then "Choose File"; you will then be able to choose a photo from one of your files. Once you have chosen the photo, click on "Send".
Your photo will then be subject to moderation before being accepted (or refused).
Why has one of my photos from my book been erased?
In order to guarantee a secure service, Gleeden imposes a very high level of moderation. Therefore, before they can be permanently accepted (until the next modification), your profile photos as well as other elements need to be accepted by one of our moderators.
To be sure that your photo is accepted, make sure it: is no bigger than 1Mb, decent, individual, does not show children, is not taking from too far away or blurred, does not show any characters likely to identify you (road name, license plate), does not communicate any personal information, is not retouched, does not show you naked, does not show directly or indirectly scenes of sex.
Careful! The elements in your profile will be moderated within 48 hours after you have uploaded them.
How do I know if my photo has been accepted by the moderators?
If a photo in your public book or your private book has not yet been accepted by our team of moderators, it will be displayed in the box "Pictures waiting to be approved" in the tab "My public book" or "My private book" after having clicked on the button "Profile" on the navigation bar.
What type of photos should be displayed in my books?
In order to have a profile that is viewed more by other members, we advise you to display a personal and recent photo which respects our publication conditions.
Make sure that your photo: is no bigger than 1Mb, is in jpeg, gif or png format, is decent, individual, does not show children, is not taking from too far away or blurred, does not show any characters likely to identify you (road name, license plate), does not communicate any personal information, is not retouched, does not show you naked, does not show directly or indirectly scenes of sex.
A profile with a photo increases up to 5 times your chances of meeting a great person. Even if it doesn't reveal your identity, it will make your profile more attractive. If you do not wish to display a photo to the public, you can add photos to your private Gleeden photo book by clicking on "Profile" on the navigation bar, then by adding the photos in the tab "My private book".
How will I be notified when a member asks for access to my private book?
How do I find the private books of members to which I have been accepted?
How do I find members who have access to my private book?
My Gleeden email alerts
What are my Gleeden email alerts?
The Gleeden email alerts are automatic notifications that we send you to inform you about the activity on your account and you can choose the ones that you wish to receive.
How do I modify the settings of my email alerts?
To change the settings of your email alerts, you just have to click on the button"Profile" on the navigation bar, then click on the link "My account". You choose when you would like to be alerted by email by clicking "Yes" or "No" to the right of the corresponding options on the pages "Newsletter and offers from partner" and "Email alert settings".
My Mailbox
What are my "Gleeden Messages"?
The tab "Messages from Gleeden" on the page "Mailbox" contains all the important messages that have been sent to you personally by the Gleeden Management team or by our team of moderators.
How does my Inbox function?
To access your messages exchanged with other members, you just have to click on the button "Mailbox" on the navigation bar then on the tab "Inbox". This page contains all the messages exchanged with members and are filed by name: A box puts together all the messages received, sent and unread from a member.
As a result, your navigation is simplified ; you will no longer spend hours trying to find a conversation! All your sent and received messages are filed in the same place!
How do I send or read messages?
To send a message, you can go onto the profile of the person you would like to contact and click on the option "Send a message", or you can go directly to your inbox to reply to someone that you have already written to. In this case, you just have to click on the button "Mailbox" on the navigation bar, then on the link "Read" in the box which summarises your exchanges with the member concerned. You will then be able to reply to the last message.
To read a message, click on the button "Mailbox" on the navigation bar, then click on the link "Unread" in the box which summarises your exchanges with the member who you wish to contact. You will also be able to see the number of messages unread in the section "Daily information" after having clicked on the button "Home" on the navigation bar.
How can I be informed when a member sends me an email?
How do I view the history of my exchanged messages with another member?
On the page "Mailbox" on the navigation bar, the messages exchanged with members are filed in boxes; one box contains all the messages received, sent and unread for one member. Therefore, your navigation is simplified ; you no longer spend hours trying to find a conversation! All your sent and received messages are filed in the same place!
Gleeden Chat
How do I invite a member to chat with me?
To chat with someone, they must be online, that means that the circle at the top right hand side of their profile should be green.
How can I be informed when a member wants to chat with me?
To chat with someone, you should either be online, that means that the circle at the top right hand side of their profile should be green.
When a member wishes to speak to you, a chat window will appear at the bottom of your page, with the first message from your correspondent. You can accept the chat session by replying to the person or if you don't want to accept, close the window.
How do I know if the member has opened the message in the chat window (or not) that I have sent?
When you send a message to a member via chat, as soon as the member opens the conversation window that you have started, a message will appear: "has opened this window". Therefore, if the member does not reply, you will at least be able to know if they have read your message or not.
What are the different functions of Chat?
Once a chat window is opened with a member, at the bottom of your page, several functions and sounds are available to you marked with icons to the right of the member's photo:
Can I choose to appear online or offline?
You can change your connection status at any time. The change is effected immediately. The coloured circle at the top right hand side of your profile shows your status ("red" for offline / invisible and "green" for online / visible).
To change your connection status, you just have to click on the last image on the navigation bar. By clicking on the image, you either display a "Status: online" or a "Status: offline".
What does the button "Chat" do on the chat bar?
This button allows you to quickly see the members that are online among your favourites, members with whom you have spoken and those which you have invited to chat in the last two hours.
Send virtual gifts
What is a virtual gift?
By sending a gift, you increase your chances of meeting someone in person by up to 30%!
More original than sending a private message; virtual gifts are the new way to connect with other members!
The gifts are classed in different categories which determine their price.
Certain gifts are free, and some other gifts come with the possibility to attach your own personal message.
How do I send a virtual gift to another member?
Click on the profile of a member (for example, from your home page, go to the "contact") page to find the member to whom you would like to send a gift: in the top right corner of their profile, there is a button entitled ‘send a gift’ under the photo. By clicking on this button you will be taken to the page which allows you to send the person a gift.
Then, choose the gift you would like to send. To be made aware of when your gift has been opened you must select the acknowledgement of receipt option, then send your gift!
You will find a list of all the virtual gifts you have sent on the "Gifts send" page.
How does a person know when they have received a virtual gift?
Send a crush
What is a crush?
Gleeden provides you with a delicate but efficient way to meet people: the crush. It gives you the possibility to express your preference towards another member without speaking to them directly and without them being online. The recipient will be informed with a message when they login again. This Gleeden service is free!
How do I send a crush to another member?
How can I be informed when a member sends me a crush?
Manage my contacts
How does the section "Contacts" function?
How do I add a member to my favourites?
How do I block a member?
How can I be informed when a member adds me to their favourites?
How do I delete a member from my favourites or my blacklist?
Contact search
How is Gleeden's Search engine unique?
How do I make a quick and advanced search?
Gleeden News
What is Gleeden News?
How do I access Gleeden News?
Evaluate other members
How does the evaluation system work?
Women on Gleeden evaluate men. To give a member a positive or negative evaluation, it is imperative that you have already been in contact with them via Chat or internal messaging. If this is not the case then you cannot evaluate them.
After having a conversation with the member you wish to evaluate, you may then evaluate them on their profile page. You can view their profile page by going to your "Contacts") page and clicking on their profile picture. Alternatively, you may search for this member, or make your way to their profile page by clicking their profile picture in a chat or a private message with them. Once on their profile page you then click on the tab "Evaluation" at the bottom left hand side of their page. Finally tick the three key words out of the available choices of qualities which describe them the best for you. The chosen words will be posted in large letters in a word cloud.
Why evaluate other members?
Members have the possibility to mutually evaluate according to the list of criteria which is published. This permits an automatic disciplinary restraint of members which makes the virtual framework more pleasant and courteous. Furthermore, it allows the obtainment of subjective information on someone.
The evaluations are serious and have an important effect on members of the community. We ask of you to only give justified and thought out evaluations.
Why can’t men evaluate women?
Mainly composed of women, writers, experts and communicators, the Gleeden team has chosen to put the power in the hands of the female members. In the case where there is a confidence or security problem, we think that this will permit a disciplinary auto restraint for members who make the virtue framework more pleasant and courteous. In addition, this system allows women to obtain subjective information on male members. It’s up to you men, to give women a desire to meet you!
Notepad
Where can I save private information on Gleeden.com?
Report abuse
How do I report abuse?
Why should I report abuse?
Help us! Gleeden is your site. It is everyone's responsibility to make sure that the space is as safe as possible. In order to insure pleasant and courteous exchanges with real and active members, Gleeden's moderation policy is the most intransigent on the market of meeting sites.
When you report abuse, our moderators study the profile and conversation history carefully of the person accused to judge what penalty should be given, if necessary.
The consequences can be from a simple warning to banishment from the site.
Using the Panic button
What is the use of the panic button?
The button "Panic!" (at the top, right hand side of the interface) allows you to get out of the site's interface quickly in a moment of panic. You will be able to return on the site afterwards.
You can chose which site you would like to be redirected to, by personalising the button.
How do I personalise my panic button?
You have the possibility to choose the page you wish to be redirected to when clicking on the button "Panic!". In order to do this, you just have to click on the button "Profile" on the navigation bar, then on the tab "My account". Then, in the box "Emergency exit link (Panic! Button)", type the URL of the site you wish to be redirected to.
Management of credits and anonymous payment
How does Gleeden's credit payment system function?
Long term monthly payments are over! Gleeden has put in place a system of packs of credits. This way, Gleeden members are assured of the seriousness and willingness of other members wishing to contact them. We charge you for these packs so that we can provide a better quality of meetings for members.
This credit system permits any member to buy the credits they need, without any engagement. From now on, your consummation no longer has a time limit: use and recharge your credits when you want.
I bought a Gleeden pack but my credit balance has not increased.
If the credits you have bought do not appear on your Gleeden account, send an email to our acquisition service billing@gleeden.com with a copy of your transaction receipt, your order number, your user name and your registration email address. We will reply as soon as possible, after we have looked into your request.
How do I know how many credits I have left?
In order to be able to best control your consumption, your balance of credits will appear on all your pages at the top right hand side, under your username, in the case "Credits: xxx".
What are the different packs of credits I can buy?
How do I buy credits?
To buy Gleeden credits and meet some great people, you just have to click on the button "Manage credits" on the navigation bar. All you have to do now is choose the pack of credits which suits you best! A box will appear under the selected box and this will permit you to choose your mode of payment.
What are the modes of payment?
How do I use a promotional code?
What are the credits' values? Which of Gleeden's services do I have to pay for?
The registration on Gleeden is free. The creation of your profile is therefore free. You can access other members profiles as well as their public book, send them a crush and add members to your favourites for free.
However, if you wish to send a message to another member or read another member's message, chat with someone, or read their private books, you have to subscribe for a pack of credits.
Will the name Gleeden appear on my bank statement?
In order to respect your private life, the name Gleeden will never appear on your bank statement, whatever your mode of payment is. An anonymous name will be used and regularly changed in order to assure your confidentiality.
Deactivating an account
How can I deactivate my Gleeden.com account?
You can find the option to deactivate your Gleeden.com account by logging onto your profile and selecting the My Account tab. By deactivating your account you are choosing to disappear from the Gleeden platform, but your profile will be saved. Your messages, favorite contacts, personal notes and credits will be saved during your absence. Because your profile will no longer be accessible to the community, you will no longer receive any notifications from other members. You are susceptible to receiving exceptional offers from us.
How can I reactivate my Gleeden.com account?
To reactivate your account, go to the My Account tab in your profile. You may deactivate your account once a month only; this means that you will have the possibility of reactivating your account but will not be able to deactivate it again for the 30 days following the reactivation date.
How can I delete my Gleeden.com account?
To permanently delete your Gleeden.com account, you will need to log onto your profile and select the My Account tab. At the bottom of that page a “Delete my account” button can be found. Beware, as this operation cannot be undone.